EVERYTHING YOU NEED TO KNOW

Frequently asked questions about Zen.

At Zen, we’ve hosted events of all shapes and sizes. And we’ve gotten pretty good about knowing what to expect.
This helpful FAQ can give you a great starting point on all that Zen can offer you.

RESERVATIONS


Do we need an appointment or do you take walk-ins?

Appointments are preferred to maximize use of your time, but walk-in appointments are welcomed as well.

Can we put a hold on the space before reserving?

We can hold the space for 72 hours, and if we do not hear back from you, then the hold will be removed.

What is needed to reserve the space?

50% of the room rental is required when signing the contract. Deposit is non-refundable.

RATES & PAYMENTS


Do you offer reduced rates for off-days? 

Yes, some of it is based on seasonal rates, and we also discount Friday/Sundays, certain holidays excluded. 

 When is full payment due? 

Payment is due 30 days out from your event.


SERVICES


What services does Zen staff provide during my event?

Zen provides a full staff to ensure your event is safe and runs as smoothly as possible. There is a general manager onsite who will take care of Zen’s A/V equipment and building operations, along with a bar manager and full bar staff. Our staff does not provide day of coordination or design, as this would be handled by a third-party coordinator.

Our staff does provide meeting times to go over layout, vendor schedules, and specific needs.

For corporate events, we will coordinate layout, food, and bar. We can provide a turnkey event for corporate clients.

What A/V capabilities does Zen have?

Zen’s A/V capabilities include commercial grade projectors, flat screen TVs, wireless microphones, in-house speaker system (for presentations), and full-facility Wi-Fi access. The system can accommodate a variety of sources, including laptops and IPODs.

Does Zen provide security?

Zen partners with Exec3 Executive Protection to provide all necessary security for events.

WEDDINGS


Can we have our ceremony at Zen?

Yes. We are happy to accommodate your ceremony at Zen. Several options are available for your ceremony.

Our ceremony is in the garden and it may rain, what are our options?

Many brides choose to rent Full Facility in this case.  When renting Full Facility, the Lotus Lounge is a great option as the weather back up plan.  For some the Lotus Lounge is their 1st option. 

Does Zen require a wedding coordinator?

Zen does not require a wedding coordinator; however, we strongly recommend you have one since Zen does not provide this service, especially if a ceremony is on site.

Do you allow sparklers, rice or confetti for our reception exit?

Yes, sparklers may be used in the Zen parking lot only.  We do not allow rice or confetti.  Other creative options our clients have used include bubbles, glow sticks, college pom poms, and color streamers. 


DECOR


Do we need to bring in our own decorations?

Yes, additional décor can be brought in. After walking through the venue, though, you’ll find the space doesn’t require much extra décor.

Décor can be brought in such as: flowers, vases, candles, linens, etc., but Zen does have options for linens and vases on site.

Do we need to bring in our own table linens?

Zen offers packages for table linens.  Many colors are offered.  Additional linens can be brought in to the venue. 

Can we bring in our own rentals?

Zen includes several types of furniture in our pricing. For larger affairs, we also include seating for up to 100 guests. We would be happy to rent additional tables and chairs for you or you can bring them in yourself.

VENDORS


Are we required to use Zen’s preferred vendors, or can we bring in our own?

While Zen does have vendors that we work frequently with, you may bring in your own licensed vendors.

How much access time is available for our caterer and vendor setup?

We offer 4 hours prior to your event for caterer and vendor set up, but we are flexible. One hour after your event is provided for vendor/caterer clean up.

Can I bring in my own alcohol?

All alcohol is provided and served by Zen, and we have a wide range of packages and options to accommodate your budget.


ALL EVENTS


How many hours can our event be?

Weddings and receptions generally run 4-5 hours; corporate day time events can run all day, and evening corporate events can run 3-4 hours. All events must end by 11pm.

Who is responsible for setup and cleanup?

We provide set up and clean-up of our furniture that Zen provides. Your vendors are responsible for their own setup, clean up, and their equipment. Clients are responsible for taking all personal belongings out of the building at the end of their event.

PARKING


What parking is available?

Zen partners with several parking lots near our building to accommodate your guests, and we will gladly reserve spots for you (rates are seasonal). Street parking is also available free of charge. Zen has eight parking spots in its private lot. We also provide an onsite attendant to direct your guests to the appropriate parking lot. There is also the option for a client to schedule valet service or a shuttle golf cart.

Does Zen have handicap-access and parking?

Yes, Zen’s private lot includes one handicap accessible spot and a ramp into the facility.


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